Serenity.is Privacy Statement
Effective Date: May 25, 2018
Serenity Software ("us", "we", or "our") operates http://www.serenity.is (Serenity.is). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of Serenity.is.
Thanks for entrusting Serenity.is with your personal information. Holding onto your private information is a serious responsibility, and we want you to know how we're handling it.
The short version
We only collect the information you choose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Privacy Statement describes. If you're visiting us from the EU, please see our global privacy practices: we are compliant with the General Data Protection Regulation (GDPR).
No matter where you are, where you live, or what your citizenship is, we provide the same standard of privacy protection to all our users around the world, regardless of their country of origin or location.
Of course, the short version doesn't tell you everything, so please read on for more details!
|Section||What you can find here?|
|What information Serenity.is collects and why||Serenity.is collects basic information from visitors to our website, and some personal information from our users. We only require the minimum amount of personal information necessary from you. This section gives details.|
|What information Serenity.is does not collect||We don’t collect information from children under 13, and we don’t collect sensitive data.|
|How we share the information we collect||We share information to provide the service to you, to comply with your requests, or with our vendors. We do not host advertising on Serenity.is and we do not sell your personal information. You can see a list of the vendors that access your personal information.|
|How can you access and control the information we collect||We provide ways for you to access, alter, or delete your profile information. You can also contact us at firstname.lastname@example.org for more help.|
|How Serenity.is secures your information||We take all measures reasonably necessary to protect the confidentiality, integrity, and availability of your personal information on Serenity.is and to protect the resiliance of our servers as they host your information.|
|Serenity.is global privacy practices||Serenity.is complies with the General Data Protection Regulation. Please see this section for more specific information.|
|How we respond to compelled disclosure||We may share your information in response to a warrant, subpoena, or other court action, or if disclosure is necessary to protect our rights or the rights of the public at large. We strive for transparency, and will notify you when possible.|
|How we, and others, communicate with you||We communicate with you by email. You can control the way we contact you in your account settings.|
|Resolving complaints||In the unlikely event that we are unable to resolve a privacy concern quickly and thoroughly, we provide a path of dispute resolution through external arbiters.|
|Changes to our Privacy Statement||We will notify you of material changes to this Privacy Statement 30 days in advance of any such changes becoming effective.|
|Contacting Serenity.is||Please feel free to contact us at email@example.com if you have questions about our Privacy Statement.|
Serenity.is Privacy Statement
What information Serenity.is collects and why
Information from website browsers
If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is stuff we collect from everybody, whether they have an account or not.
The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.
Why we collect this information
We collect this information to better understand how our website visitors use Serenity.is, and to monitor and protect the security of the website.
Information from users with accounts
If you create an account (usually by placing an order), we require some basic information at the time of account creation. We will ask you for your email address which will also be your username. When placing an order we also request some mandatory information (for invoicing purposes), including your First Name, Surname, Address and Country, in addition to optional information like Company Name, Phone Number, Tax Number, GitHub Account etc. which you provide if you want to, and this may include "User Personal Information."
"User Personal Information" is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.” User Personal Information includes Personal Data as defined in the General Data Protection Regulation.
User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.
Why we collect this information
- We need your User Personal Information to create your account, print your invoice and to provide the services you request, including to provide the purchased software downloads, send expiration reminders, or to respond to support requests.
- We use your User Personal Information, specifically your email / user name, to identify you on Serenity.is.
- We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. Please see our section on email communication for more information.
- We use your User Personal Information for internal purposes, such as to maintain logs for security reasons, for training purposes, and for legal documentation.
- We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first. You can always see what information we have, how we're using it, and what permissions you have given us in your user profile.
Our legal basis for processing information
Under certain international laws (including GDPR), Serenity.is is required to notify you about the legal basis on which we process User Personal Information. Serenity.is processes User Personal Information on the following legal bases:
- When you create a Serenity.is account, (e.g. by placing an order), you provide your email address, alongside with first name, last name, address and country for invoicing purposes. We require these data elements for you to enter into the Terms of Service agreement with us, and we process those elements on the basis of performing that contract. We also process your email address on other bases. If you have a paid account with us, there will be other data elements we must collect and process on the basis of performing that contract. Serenity.is does not collect or process a credit card number, but our third-party payment processor does.
- When you fill out the information in your order, you have the option to provide User Personal Information such as your phone number, company name, tax number and Serenity.is account. We process this information on the basis of consent. All of this information is entirely optional, and you have the ability to access, modify, and delete it at any time by contacting us.
- Generally, the remainder of the processing of personal information we perform is necessary for the purposes of our legitimate interests. For example, for security purposes, we must keep logs of IP addresses that access Serenity.is, and in order to respond to legal process, we are required to keep records of users who have sent and received DMCA takedown notices.
- If you would like to request erasure of data we process on the basis of consent or object to our processing of personal information, please contact us.
What information Serenity.is does not collect
We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Serenity.is does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as by entering such data in notes field of purchase form. If you store any sensitive personal information on our servers, you are responsible for complying with any regulatory controls regarding that data.
If you're a child under the age of 13, you may not have an account on Serenity.is. Serenity.is does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close your account. We don't want to discourage you from learning Serenity framework, but those are the rules. Other countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not use Serenity.is without obtaining your parents' or legal guardians' consent.
We do not intentionally collect User Personal Information that is stored in any free-form content inputs among the site. Information entered in such forms belongs to you, and you are responsible for it.
How we share the information we collect
We do share User Personal Information with your permission, so we can perform services you have requested or communicate on your behalf. For example, if you purchase a premium package from our site, we will share your information with our external payment gateway to provide you checkout services. Additionally, you may indicate, through your actions on Serenity.is, that you are willing to share your User Personal Information. We will respect your choices.
We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes, except where you have specifically told us to.
We do not host advertising on Serenity.is. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show. Any advertisements on individual Serenity.is pages are not sponsored by, or tracked by, Serenity.is.
We do not disclose User Personal Information outside Serenity.is, except in the situations listed in this section or in the section below on Compelled Disclosure.
We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Serenity.is. For example, we may compile statistics on the usage of StartSharp downloads from Serenity.is. However, we do not sell this information to advertisers or marketers.
We do share User Personal Information with a limited number of third party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement. Our vendors perform services such as payment processing, network data transmission, and other similar services. When we transfer your data to our vendors under Privacy Shield, we remain responsible for it. While Serenity.is processes all User Personal Information in the Turkey, our third party vendors may process data outside of Turkey or the European Union. If you would like to know who our third party vendors are, please see our page on Subprocessors.
We do share aggregated, non-personally identifying information with third parties. For example, we may share number of downloads on a public page, or in the event of a security incident, we may share the number of times a particular file was accessed.
We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.
How you can access and control the information we collect
If you're already a Serenity.is member, you may access, update, alter, or delete your basic user profile information by editing your user profile or contacting Serenity.is Support. You can control the information we collect about you by limiting what information is in your profile, by updating out of date information, or by contacting us at firstname.lastname@example.org.
Data retention and deletion of data
Generally, Serenity.is will retain User Personal Information for as long as your account is active or as needed to provide you services.
We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.
If you would like to cancel your account or delete your User Personal Information, you may do so in your user profile. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 90 days. You may contact us to request the erasure of the data we process on the basis of consent within 30 days.
After an account has been deleted, certain data, such as comments in forums / issues might remain. However, we will delete or deidentify your personal information, including your user name and email address, from the author field of issues and comments by associating them with a ghost user.
We provide a web page on cookies and tracking that describes the cookies we set, the needs we have for those cookies, and the types of cookies they are (temporary or permanent). It also lists our third party analytics and service providers.
Tracking and analytics
We use a number of third party analytics and service providers to help us evaluate our users use of Serenity.is; compile statistical reports on activity; and improve our content and website performance. We only use these third party analytics providers on our website.
We do not currently respond to your browser's Do Not Track signal, and we do not permit third parties other than our analytics and service providers to track Serenity.is users activity over time on Serenity.is. We do not track your online browsing activity on other online services over time.
How Serenity.is secures your information
Serenity.is takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information.
Serenity.is enforces a security policy which:
- aligns with industry recognized frameworks;
- includes security safeguards reasonably designed to protect the confidentiality, integrity, availability, and resilience of our users data;
- is appropriate to the nature, size, and complexity of Serenity.is’s business operations;
- includes incident response and data breach notification processes; and
- complies with applicable information security related laws and regulations in the geographic regions where Serenity.is does business.
In the event of a data breach that affects your User Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected users without undue delay.
Transmission of data on Serenity.is is encrypted using SSH, HTTPS, and SSL/TLS. While our data is not encrypted at rest, we manage our own cages and racks at top-tier data centers with excellent physical and network security, and when data is stored with a third party storage provider, it is encrypted.
No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Serenity.is global privacy practices
We store and process the information that we collect in Turkey in accordance with this Privacy Statement (our subprocessors may store and process data outside Turkey). However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs even when Turkey does not have the same privacy framework as other countries.
We provide the same standard of privacy protection — as described in this Privacy Statement — to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide. We work hard to comply with the applicable data privacy laws wherever we do business. Additionally, if our vendors or affiliates have access to User Personal Information, they are also required to comply with our privacy policies and with applicable data privacy laws.
- Serenity.is provides clear methods of unambiguous, informed consent at the time of data collection, when we do collect your personal data using consent as a basis.
- We collect only the minimum amount of personal data necessary for our purposes, unless you choose to provide more. We encourage you to only give us the amount of data you are comfortable sharing.
- We offer you simple methods of accessing, correcting, or deleting the User Personal Information we have collected.
- We provide our users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.
How we respond to compelled disclosure
Serenity.is may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.
In complying with court orders and similar legal processes, Serenity.is strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.
How we, and others, communicate with you
We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. For example, if you contact our Support team with a request, we will respond to you via email.
Serenity.is may occasionally send notification emails about your subscription, like new versions, major features, breaking changes, expiration, and renewal offers.
If you have concerns about the way Serenity.is is handling your User Personal Information, please let us know immediately. We want to help. You may email us directly at email@example.com with the subject line "Privacy Concerns." We will respond promptly — within 45 days at the latest.
Dispute resolution process
In the unlikely event that a dispute arises between you and Serenity.is regarding our handling of your User Personal Information, we will do our best to resolve it.
Additionally, if you are a resident of an EU member state, you have the right to file a complaint with your local supervisory authority.
Changes to our Privacy Statement
Although most changes are likely to be minor, Serenity.is may change our Privacy Statement from time to time. We will provide notification to Users of material changes to this Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the primary email address specified in your Serenity.is account.
Questions regarding Serenity.is's Privacy Statement or information practices should be directed to firstname.lastname@example.org